What countries does NOLABEL ship to?
No Label ships to countries within the EU, the US, Canada, Australia and New Zealand. Please check the list with all countries over here
What are the shipping costs?
Shipping costs will be calculated during checkout, once you have provided your address. Please see all shipping information per region
What is the delivery time?
NOLABEL aims to deliver within 5 working days counted from the day that the order and payment both have been confirmed by NOLABEL to the customer.
Does NOLABEL deliver to post office boxes?
Unfortunately this is not possible. We deliver to home and office addresses only.
How can I change my delivery or invoice address?
You can change the address on the checkout page. If you want to change your address after you have placed an order, you can contact NOLABEL by phone: +31(0) 20 261 37 69.
How can I track my order?
After your order has been shipped by us, you will receive an e-mail with a track & trace number so you can follow the whereabouts of your parcel.
Does NOLABEL sell gift cards?
Gift cards of various amounts are available for purchase online and in our store. Our gift cards have no expiry date and are not redeemable for cash.
How do I use my gift card online?
Add the item(s) you would like to purchase to your shopping bag. On the checkout page you can enter your personal code in the field ‘Coupon’.
Do NOLABEL gift cards expire?
No, our gift cards do not have an expiry date.
Which payment methods does NOLABEL accept?
We accept payments by iDEAL, Credit Card, Mister Cash, PayPal and SOFORT.
Is it safe to enter my payment details online?
Your payment details are safe with us. Check our Terms & Conditions for more details.
Why am I unable to complete my payment?
This can happen because of a number of reasons. Please check if you have entered your bank or credit card details correctly. You can also try a different payment method. If that does not work either, please contact your bank: your card may have expired or you have insufficient funds.
Does NOLABEL offer tailoring?
In our No Label store we can help you select the style, fabrics and particulars, including the lining, buttons, buttonholes, lapels and cuffs to create custom apparel best suited for you. If you do not live close to our store, you can make an appointment with one of our traveling tailors. You can book a tailor online.
Can I order tailoring online?
You can book a tailor online for a suit, pants or shirt. We will schedule an appointment with a traveling tailor who will visit you.
What is the delivery time for tailoring?
We aim to deliver within 4 to 6 weeks.
Do I need to have an account to place an order?
It is not compulsory but we do advise you to do so.
How do I know if an item is out of stock?
When you are unable to select a size, colour or design this means that the item is currently sold out.
How can I cancel my order?
It is not possible to cancel your order. However, you can return your purchase(s) within 30 days of purchase. You will receive a refund.
Can I exchange or return an item?
You can always return your article(s) within 30 days from the date of purchase. Items will be refunded when returned in original condition including price tags and seal-bags. Most items can be refunded when it’s in original condition (with tag and seal still attached). Exchanging an item is not possible. If you prefer a different article or size, please place a new order online.
How do I exchange or return an item to a store?
You can exchange or return products in the NOLABEL Store within 30 days. Items can only be returned or exchanged with the original packing-list and order confirmation. More info..
How do I return an item by mail?
If you would like to return your article via postal service, please follow the 3 steps below. Please note that exchanging an item is not possible. If you prefer a different article or size, please place a new order online. More info..
Who pays for the delivery costs when I return an item?
Returning an item within the Netherlands is free of charge. Shipping costs on returns outside the Netherlands are not free, postal charges are on the consumers behalf. If you have received a damaged or wrong item please contact our customer service desk by phone +31(0) 20 261 37 69 or e-mail email@example.com. More info..
When will I receive my refund?
After we receive your returned items, your refund will be processed within 30 days.
How can I return an item bought in store?
Items purchased in store can only be returned in store, not by sending it to the address stated above.
I have a question or complaints. Who should I contact?
For questions or information you can contact our service department at telephone number: +31(0) 20 261 37 69 or at the e-mail address firstname.lastname@example.org. More contact details..
How do I know my suit size?
Click on the link ‘What’s my size?’ on our product pages, and check what size you need.
Is it possible to order different parts of a suit in different sizes?
Unfortunately that is not possible. However, you can order pants and jackets separately and combine these into a suit.
Where can I find the NOLABEL store?
The address of our store is: Willemsparkweg 66, 1071 HK Amsterdam, The Netherlands. The store is open 7 days a week. Our brand new store in Rotterdam will open in Spring 2018.
What are the opening times of the No Label Store?
For our opening times please visit our Stores page.
Do I have to pay taxes when I order at No Label?
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; NOLABEL has no control over these charges and cannot predict what they may be.
What benefits does a NOLABEL account offer?
You can view your recent orders, follow the status of your orders and edit your account details. Also your details and delivery address(es) are saved for a quick checkout the next time you place an order at No Label.
Do I need to create an account to place an order?
It is not compulsory but we do advise you to do so.
I forgot my password. What should I do?
Click on ‘Account’ to go to the Login page and click on ‘Lost your password?’. Enter your username or e-mail address. You will receive a link to create a new password via e-mail.