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Return & Refund Policy

Not completely satisfied with your purchase? You can always return your article(s) within 30 days from the date of purchase. Items will be refunded when returned in original condition including price tags and seal-bags. To return your online purchased items, please follow the steps below. Most items can be refunded when it’s in original condition (with tag and seal still attached). Please see below how to exchange or return the article(s) you have bought in our store or webshop.

EXTRA NOTE for online orders purchased during Cyber Weekend (November 24 – November 27)
Items ordered online between the 24th and 27th of November 2017 can only be returned by postal service. Please be aware that items purchased in this period cannot be exchanged or returned in store.
If you have any questions in regards to your Cyber Weekend purchase please feel free to contact our customer service team on info@nolabel.nl

Exchange/ Return in the No Label Stores
You can exchange or return the products in the No Label Stores within 30 days. Items can only be returned or exchanged with the original packing-list and order confirmation.

Return by shipping
If you would like to return your article via postal service, please follow the steps below. Exchanging your item is not possible. If you prefer a different article or size, please place a new order online.

Items purchased in store can only be returned in store.

Return by shipping in 3 steps

STEP 1
Complete the return form that came with your order.

STEP 2
Place your item(s) and completed return form in a secure package. If desired,
you may re-use your original packaging and send it to:

Orders within The Netherlands:

NO LABEL – p/a CB Fashion
Antwoordnummer 586
5700 VB Helmond
The Netherlands

Orders outside The Netherlands:

NO LABEL – p/a CB Fashion
Heibloemweg 10
5704 BS Helmond
The Netherlands

Return Shipping costs in The Netherlands
Returning an item within the Netherlands will be free of charge.

Return Shipping costs for international orders
Shipping costs on returns outside the Netherlands are not free, postal charges are on the consumers behalf. If you have received a damaged or wrong item please contact our customer service desk.

STEP 3
Your refund will be processed within 7-10 working days.

Need help?
Feel free to call +31(0)20 2613769 (9:00 to 17:00 CEST) or e-mail info@nolabel.nl.

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