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Return & Refund Policy

Not completely satisfied with your purchase? You can always return your article(s) within 30 days from the date of purchase. Items will be refunded when returned in original condition including price tags and seal-bags. To return your online purchased items, please follow the steps below. Most items can be refunded when it’s in original condition (with tag and seal still attached). Please see below how to exchange or return the article(s) you have bought in our store or webshop.

Exchange/ Return in the No Label Stores
You can exchange or return the products in the No Label Stores within 30 days. Items can only be returned or exchanged with the original packing-list and order confirmation.

Return by mail
If you would like to return your article via postal service, please follow the steps below. Exchanging your item is not possible. If you prefer a different article or size, please place a new order online.

Items purchased in store can only be returned in store.

 

Return by mail in 3 steps

STEP 1
Complete the return label that came with your order

STEP 2
Place your item(s) and completed return form in a secure package. If desired,
you may re-use your original packaging and send it to:

NO LABEL B.V.
Willemsparkweg 66
1071 HK Amsterdam
The Netherlands

STEP 3
Once your order has arrived and approved, you will receive a confirmation e-mail.
Subsequently your refund will be processed within 5-7 working days.

Return Shipping costs in The Netherlands
Returning an item within the Netherlands will be free of charge. Customers from The Netherlands can use the return label; https://nolabelretouren.shipping-portal.com/returns/

Return Shipping costs for international orders

Shipping costs on returns outside the Netherlands are not free, postal charges are on the consumers behalf. If you have received a damaged or wrong item please contact our customer service desk.

Need help?
Feel free to call +31(0)20 2613769 (9:00 to 17:00 CEST) or e-mail info@nolabel.nl.

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